Thank you so much!

I’ve had my insurance through Matt Pelz State Farm since 2017 and I cannot say enough good things about Matt and his team. They are always very helpful when I have questions and they take the time to explain everything to me. They have great communication and are always so friendly when I call or go into the office. I wouldn’t trust my insurance needs to anyone else.

Matt is always informative and prompt. If we has questions about policy or potential complications he is more than willing to assist. If State Farm has large policy increases for one reason or another, Matt calls us personally to discuss it with us. We feel heard, cared about, and we appreciate his professionalism.

Matt Pelz is by far the best Insurance Agent in town . He is friendly and work with clients according to their needs. He is very knowledgeable about insurance policies and helpful when needed. Since I’ve known him become great friends.

So I’m not happy and couldn’t imagine how hard it would be to make a claim from them if it’s this hard to get them to take my money. I was referred to Matt but never got to talk to him, they assigned me to someone else that forgets to do his job. Nothing got done in a timely manner, it took almost 2 months for them to tell me my homeowners policy hasn’t gone through because the google maps image shows the roof needs replacing. Even though I sent them receipts and told them the to roof was just replaced. I didn’t bother taking pictures because he told me they would send someone out to do that but never did. I can never get ahold of him and when I do he just tells me he’ll call me back. Being unsatisfied I got new insurance and canceled all my policies through them. He asked for my new proof of insurance (that might be normal not sure I’ve been asked for that) but I sent it to get things done. They continued charging my auto policy for 2 months after cancellation it took calling State Farm to have them force stop my payments. It’s been another month and I finally got a message saying they will look into it after I send additional proof of insurance from my new policy.